Minimum Order Requirements
There is no minimum order requirement to order from Totebagwholesale.com
Volume Orders
We offer Special Pricing for large orders. Please see the Details page of each product for specific quantity pricing.
Please note: During your initial shopping, our system will allow you to add 500 pieces to your Shopping Cart. While you are viewing your Shopping Cart, you may change the quantity beyond 500 pieces, in the space provided, and then click "Update".
Customization
We offer screen printing on orders of 100 bags or more. We can screen print logos up to 6 colors. Customization orders are non-returnable and non-refundable. Please email your logo to support.totebagwholesale@gmail.com All digital proofs must be approved via email before production can begin. Please click here for more information on pricing.
In Stock Inventory
We keep our warehouse inventory fully stocked to accommodate our customers and provide same day shipments. Being that we manufacture, import and distribute our own products, we cut out the costly "middle-man" out and provide our valued customers with the best possible savings. We also carry a few items that are made by our manufacturing partners to provide a diverse selection of goods.
Our Guarantee
We are very proud of the products that we offer and our number one priority is 100% customer satisfaction! We are confident that our products will meet the scrutiny of any savvy buyer looking for the highest quality cotton products available on the market today. If you are not satisfied, you may return any order to us for a full refund of the cost of the merchandise within 30 days of receiving your shipment.
Payment Methods
We accept most credit cards, personal or company checks, and PayPal for payment of your order. If paying by check, please send it to 809 Olive Ave. Long Beach, CA 90813 and note your Order id # on the check. Orders will be shipped upon check clearance of 5-10 business days.
Shipping and Delivery Time
Hawaii and Alaska will incur a discounted shipping charge that will be displayed after your shipping address is submitted during the Check Out process. We will ship your order the same or next business day of the order placement, Monday through Friday. We ship UPS Ground delivery method unless otherwise indicated in your shipping options. If you have any special shipping needs, please contact us immediately and we will make every effort to accommodate. Please be advised that during the end of year holidays, shipping times may be delayed by a day or two. We always make every effort to ship your order as speedy as possible.
Canadian shipments are carried via UPS Standard delivery arriving in approximately 5-7 business days, pending Customs clearance. The shipping cost of your particular order going to a Canadian delivery address will be displayed after the shipping address is submitted. Canadian shipment recipients are responsible for Customs duties, taxes and any applicable broker fees per Canadian Customs import guidelines, upon delivery.
Back Ordered Items
Due to the overwhelming popularity of our bags, a product may be placed on Backorder until additional inventory is received. If an item is on backorder, we will notate the product's Details page of the backorder and restocking date. Backorders will be filled as soon as product is restocked and a shipment confirmation email will be sent to you immediately. If you have questions about your backordered item, please Contact Us.
Change or Cancel Order
We do our best to ship all orders the same day that the order is received. If you would like to change or add items to your order, please call us immediately at Contact Us. We will try to accommodate your request to modify an order before the order is shipped out. If the order has already entered the shipping process, it cannot be changed or cancelled. However, you may return your items once you have received them. If you would like to cancel an order, please note our Return Policy.
Track Your Order
Once your order is shipped you will receive an email with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please email us with your name, contact info, order number and tracking number and the best time to reach you.
Lost password
If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your email address, shortly you will receive the information you gave when you registered. If you need to change your username or password please contact us by email.
Exchange and Return Policy
We will be glad to refund or exchange any new and unused merchandise. If you would like to return an unused item, we will honor an exchange or refund within 30 days of the date of purchase. The value of the exchange or refund will not include any shipping charges. An exchange or refund will amount to the total cost of the product plus any applicable sales tax. Shipping charges will not be refunded. Products that have been ordered with custom Embroidery or Personalization will not be eligible for exchange or refund.
To return an item, Contact Us including the first and last name of the purchaser, invoice number (order i.d. #), day time phone number, e-mail address, and reason for return. Upon receiving your return request email, Totebagwholesale.com will send you a reply with the return shipping address and an RMA number. Upon receipt of the RMA number, repack the items with care, enclose a copy of the original invoice, and return the package within 5 days via USPS, UPS, RPS, Federal Express, or any other courier that issues a tracking number. The RMA number MUST appear on the outside of all packages. Products returned without the RMA number clearly indicated will not be accepted.
We suggest you keep a tracking number from your return shipment for your records. Totebagwholesale.com reserves the right to modify its exchange and return policy and will be stated here in this advisory.
Please note any orders over $10,000 are Noncancelable, Nonreturnable, and Nonrefundable once order has been paid.
Privacy Policy
Totebagwholesale.com has created this privacy statement in order to demonstrate its firm commitment to privacy. The following discloses its information gathering and dissemination practices for this website: Totebagwholesale.com.
1. Notification of Changes:
If Totebagwholesale.com makes changes to any terms or conditions of the Privacy Policy, the changes will be posted in this document. Totebagwholesale.com will advise what information is gathered, how it might be used and to whom it will be disclosed. We may change, modify, add or remove portions of this policy at any time. If we change the way we use you[r] personally identifiable information we will notify you via electronic mail and you will have the option to "opt-out" of that new use. At any time, you may later review or update the personal information we have collected online from you by contacting us.
2. Opt-out of Communication:
We may from time to time send you e-mail or other communications regarding current promotions, specials and new additions to the Totebagwholesale.com site. You may "opt-out," or unsubscribe from our newsletters by following the unsubscribe instructions in any e-mail you receive from us.
3. Cookies:
We use cookies to help identify you when you visit our store and to customize your experience. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site.
4. Security:
At Totebagwholesale.com you can be assured that your personal and account information is secure, consistent with current industry standards. In order to most efficiently serve you, credit card transactions are handled by established third party banking. They receive the information needed to verify and authorize your credit card or other payment information.
5. Legal Disclaimer:
Occasionally Totebagwholesale.com may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. Totebagwholesale.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
6. Third Parties:
The information collected by Totebagwholesale.com is used only for the limited purpose of processing orders, keeping you informed about your order status, for statistical purposes, for improving our site and its performance, and to notify you of products or special offers that may be of interest to you. We do not sell or rent our customer information to any outside party under any circumstances.
7. Log Files:
When you order from us, we collect personally identifiable information from you. If you order one of our products or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information, order number, and IP address. We collect this, and other information, as disclosed in this Policy, in order to fill your order, to communicate with you about your order and to send you promotional materials.
