We will be glad to refund or exchange any unused merchandise. If you would like to return a product that is in unused condition, you are entitled to a replacement, refund, or credit within the first 30 days the invoice was created. If the return is not a result of our error and your item is returned in new condition within 30-days of delivery we will refund the full cost of the merchandise only, shipping fees are excluded. Personalized/customized orders will not be eligible for refund or return. If there’s ever a problem with any shipments please note that we must be notified within the first 30-days of the date your order was created. Therefore we are able to replace or re-ship any lost or misplaced order/items.

Before returning any orders or products, you must first send an e-mail to info.totebagwholesale@gmail.com, along with the order ID number and include the first and last name of the purchaser followed by a daytime phone number, e-mail address, and reason for your return. Upon receiving your e-mail, the Totebagwholesale Return Department will send you a reply message, providing you with the return address and a RMA Number (Return Merchandise Authorization Number). Products returned without the RMA# will not be accepted. Once you have received your RMA#; you must write that RMA# anywhere on the exterior portion of the package (preferably on top). You can ship back your order via UPS, USPS, Fedex or any third party carrier that can provide a tracking number. Please note that all packages and returns must be within 30-days the invoice was created. Bagiva.com reserves the right to modify its exchange and return policy.